What You'll Learn

 

In this interactive workshop, you'll gain the skills to succeed in fast-paced food service environments. Whether you’re starting a new role or improving your skills, this workshop will teach you how to handle busy shifts, provide excellent customer service, and follow proper food safety practices.

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Food Safety & Hygiene

• Learn essential food safety practices to prevent contamination and ensure a clean workspace.

• Master proper handwashing, food handling, and sanitation techniques to keep customers safe.

• Discover how to handle common food safety concerns quickly and confidently.

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Customer Service Skills

• Learn how to greet guests with a smile, take orders accurately, and resolve customer concerns politely.

• Develop strategies to remain calm and helpful during busy shifts.

• Practice handling common food service scenarios, like incorrect orders or special requests.

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Time Management in Fast-Paced Environments

• Learn techniques to stay organized and manage multiple orders at once.

• Practice prioritizing urgent tasks to keep things moving smoothly.

• Discover strategies to work efficiently during peak hours.

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Payment Processing & POS Systems

• Master the basics of using Point of Sale (POS) systems to process payments accurately and quickly.

• Learn how to handle cash, card transactions, and refunds with confidence.

• Practice resolving common payment issues with professionalism.

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Teamwork & Communication

• Develop skills to communicate clearly with teammates to ensure smooth food preparation and customer service.

• Learn how to manage tasks as part of a team, supporting coworkers to keep the flow going.

• Practice responding to sudden changes or unexpected customer needs.

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Hands-On Activities

 

This workshop includes practical exercises designed to help you feel prepared for real-life food service experiences:
🔹 Practice greeting customers, taking orders, and resolving concerns in role-play scenarios.
🔹 Complete a POS system simulation to master payment processing.
🔹 Engage in a "Busy Shift Challenge" where you'll practice balancing multiple tasks at once.
🔹 Build a Food Service Portfolio to showcase your skills for future employers.

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Why This Workshop Matters

 

By the end of this 2-week workshop, you'll have the skills to work efficiently, communicate effectively, and provide excellent service in any food service role.

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Earn a Certificate of Completion to demonstrate your skills and boost your resume for food service jobs.

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Ready to Serve with Confidence

 

Take the first step toward a rewarding role in food service — enroll in the Food Service Worker Skills Workshop today!