What You'll Learn

 

In this interactive workshop, you'll gain the essential skills to deliver excellent customer service in any industry. Whether you're new to customer service or looking to improve your skills, this workshop will prepare you to handle customer interactions with confidence and professionalism.

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Professional Communication Skills

• Learn how to greet customers warmly and speak clearly and confidently.

• Practice strategies for remaining calm, polite, and positive — even when handling tough conversations.

• Discover effective ways to explain products, services, or solutions in simple terms.

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Active Listening & Understanding Customer Needs

• Develop skills to listen carefully, ask thoughtful questions, and confirm details to fully understand customer concerns.

• Practice using phrases that show you care and build stronger connections with customers.

• Learn how to avoid common mistakes that cause misunderstandings.

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Problem-Solving for Customer Issues

• Learn step-by-step techniques to resolve customer concerns quickly and effectively.

• Develop strategies to stay calm when dealing with difficult customers.

• Practice turning frustrated customers into satisfied ones by offering thoughtful solutions.

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CRM Software & Data Entry

• Learn how to log customer details, track orders, and manage customer concerns using Customer Relationship Management (CRM) tools.

• Discover how accurate record-keeping helps improve customer support.

• Practice data entry skills to ensure customer information is properly documented.

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Email Etiquette for Customer Support

• Learn to write clear, professional, and helpful emails that solve customer issues.

• Discover techniques to respond calmly and effectively in challenging situations.

• Practice writing responses that build trust and improve customer satisfaction.

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Time Management & Multitasking

• Develop strategies to handle multiple customer requests without feeling overwhelmed.

• Practice staying organized with to-do lists, reminders, and prioritization techniques.

• Learn how to balance speed with quality to ensure customers receive excellent service.

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Hands-On Activities

 

This workshop is filled with practical exercises to build real-world skills:
🔹 Role-play customer interactions to practice effective communication.
🔹 Write professional email responses to improve your writing skills.
🔹 Practice using CRM tools to manage customer details and follow-up.
🔹 Complete a Customer Service Representative Portfolio to showcase your new skills.

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Why This Workshop Matters

 

By the end of this 2-week workshop, you’ll have the confidence and skills to deliver exceptional customer experiences that build loyalty and improve customer satisfaction.

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Earn a Certificate of Completion to add to your resume and demonstrate your customer service expertise.

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Ready to Build Outstanding Customer Service Skills

 

Join the Customer Service Skills Workshop and become the kind of customer service professional every employer wants on their team!